Policy and Terms
STUDIO MOULDING
Studio Moulding is a designer and distributor of quality mouldings and frames to the Picture Frame Industry. Most of our products are sourced from a factory that practice sustainable harvesting of forests. The factory is FSC (Forest Stewardship Council) and COC (Chain Of Custody) certified company. (Certificate on file). Studio is an ECO-FRIENDLY company that strives to help preserve our sensitive environment. Studio’s exciting collections of moulding designs is a living, ever-changing display to meet your every need, from classic to exciting contemporary. We feel certain that you will be delighted with the exquisite quality of design and craftsmanship in these mouldings. Our five distribution centers, with the full line of moulding, are open for your convenience from Monday through Friday, 8 a.m. to 5 p.m. Order desk/Customer Service is open Monday through Friday, 7 a.m. to 5 p.m., Pacific Standard Time.
CUSTOMER QUALIFICATIONS
Studio Moulding Inc. is a wholesale distributor to “the trade” only, and it reserves the right to determine the qualifications of a customer to purchase its products. A customer must be in the art and framing business or allied industry and must provide evidence of its legitimacy by way of an appropriate Business License and a Resale Number.
TERMS AND CREDIT
- Credit can be established by completing our credit application, listing three trade references, and your bank. Allow two weeks for processing. Open account terms are 2%-10 days, Net 30 based on invoice date. Orders will not be shipped to accounts with past due balances. Checks returned to Studio Moulding for NSF will be charged an additional $37.00. These charges are bank-initiated charges and may change at any time.
DOWNLOAD CREDIT APPLICATION - The freight company’s C.O.D. charges will be added to all C.O.D. shipments.
- For special orders, Studio Moulding requires a signed Purchase Order and a 50% non-refundable deposit at the time the order is placed.
- Visa, Master Card, Discover, and American Express cards are acceptable.
ORDERING INFORMATION
PHONE ORDERS
- Order desk, 1-800-262-4174, is open from 7:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through Friday.
- When ordering, please provide your customer number, name of business, and your shipping address. Length / Chop / Straight Cut orders received before 11:00 a.m., based on your local time, will be shipped the same day, high volume orders are exceptions.
- Orders received after 11:00 a.m. will be sent out the following day.
Join orders require a minimum of 3 working days for shipment. - Add-ons on any order will be accepted until 12:00 noon, based on customer’s local time. After 12:00 noon add-ons will be processed as new orders and shipped the following day.
- When placing length orders please state the minimum acceptable moulding length you require. We will ship the closest available length(s) of moulding without shipping less than your order.
- View FOOTAGE CALCULATION CHART
FAX ORDERS
- Fax your orders to 1-888-894-2151 or 1-310-835-5321.
- Please contact a customer service representative at 1-800-262-4174 to confirm the receipt of your fax order.
ON LINE ORDERS
- Orders can now be placed via the Studio web site at www.studiomoulding.com. Click on Place an Order and follow the instructions. Customers are required to have a current Account number and a password. Customers will receive an immediate confirmation of receipt of order by e-mail. Call customer service if you need assistance with your password.
HANDLING CHARGES
- A handling charge of $4.50 will be added to all orders with invoice values $50 or less (after discount).
LENGTH
- The minimum order must be full stick, which may vary in length (7 to 10 ft.).
- For UPS shipment length must be cut less than 4 ft.
- UPS charges $16.00 extra handling fee on any package over 4 ft length.
DISCOUNTS
- 100 – 199 ft assorted receives a 20% discount; 200 ft or more will receive 30% discount.
- For larger quantities please check our Box program price, or you may call your sales representative or Customer Service at 1-800-262-4174.
- For discontinued or close out mouldings please check our website at www.studiomoulding.com
- Orders with invoice amounts greater than $100 will receive a 5% freight allowance with a minimum charge of $9.50/package.
BOX PROGRAM
- All box pricing in the price list are for Full Boxes.
DISCOUNTS
- 1 – 4 Boxes........Box price as shown on price list.
5 and More...........5% additional discount off Box price. - Box discounts also apply to assorted Full Boxes.
- The box quantities listed are an average and box quantities do vary. When ordering Boxes, please indicate the approximate footage needed. Studio will attempt to ship the closest quantities available. Customers will be notified in the event that box quantities requested are drastically different.
- We offer 5% freight allowance not to exceed the actual freight cost. With these deep discount Box prices, freight allowance will remain at 5% regardless of the shipping origin from our distribution centers.
STRAIGHT CUT SERVICE
- The straight cut service provides pre-inspected and pre-cut length, which you would then CHOP to your specification.
- Place your order based on the frame size.
- Studio will calculate the Straight Cut size for you based on the size of the frame, plus a 1” allowance on each side.
DISCOUNTS FOR ANY ASSORTMENT
- 5 to 9 is 5% discount, 10 to 24 is 10% discount, 25 to 49 receive 15% discount.
- Orders of $100 or more will be charged $9.50/package UPS GROUND delivery (Continental U.S. only).
- Outside of the Continental U.S. an order of $100.00 or more will receive a 10% freight allowance not to exceed the actual cost of freight.
CHOP SERVICE
- All chops will have a standard 1/8-inch allowance (1/16 inch on each side) unless we are directed otherwise. Minimum chop size is 5” per side, with a minimum charge based upon 3 ft.
DISCOUNTS FOR ANY ASSORTMENT
- 5 to 9 frames is 5% discount, 10 to 24 frames is 10% discount, 25 to 49 frames receive 15% discount and 50 or more require special quotation.
- Please call your sales rep for special quotation or call customer service at 1-800-262-4174.
- Orders of $100 or more will be charged $9.50/package UPS GROUND delivery (Continental U.S. only).
- Outside of the Continental U.S. an order of $100 or more will receive a 10% freight allowance not to exceed the actual cost of freight.
ROUTING SERVICE (Wedges)
- Studio offers a routing service whereby your chops are routed and specially designed plastic inserts are provided to join the frames.
- $5 per frame (1 wedge each corner)
- $8 per frame (2 wedges each corner)
CUTTING INSTRUCTIONS
- Please let us know the size with the following measurement:
- Since fillet and floater require precision measurement it is advisable to order straight cut which you can then trim to your exact size at the time of fitting. This will also help you gain some savings.
JOIN SERVICE
- The service of joining frames is available. Depending on the quantities ordered, joined frames require a minimum of 3 full working days of shipment.
DISCOUNTS FOR ANY ASSORTMENT
- 5 to 9 frames is 5% discount, 10 to 24 frames is 10% discount, 25 to 49 frames receive 15% discount and 50 or more require special quotation.
- Orders of $100 or more will be charged $9.50/package UPS GROUND delivery (Continental U.S. only).
- Outside of the Continental U.S. an order of $100 or more will receive a 10% freight allowance not to exceed the actual cost of freight.
BACK ORDERS
In case Studio is out of stock at your local warehouse then we will give you the option to ship the products from the nearest alternative distribution center with appropriate shipping charges. In the event that the product is not available nationwide, then the product will be put on BACK ORDER, and once the product is available you will be notified and shipment arrangement will be made at that time.
SHIPPING INFORMATION
All shipping charges are based on prices given by UPS and other freight companies. Studio Moulding subsidizes these charges for customers, by offering free freight or 5% freight allowance based on volume or type of purchases, not to exceed the actual cost of freight.
CHOP / JOIN / STRAIGHT CUT ORDERS
- $9.50/ Package UPS Grand delivery charge. (Continental U.S. only) on orders of $100 or more, does NOT include Orange, Blue, Red, Saturday delivery, oversize charges, and extra handling charges or COD charges, or inside delivery charges.
- Outside of the Continental U.S. an order of $100 or more will receive a 10% freight allowance not to exceed the actual cost of freight.
- UPS charges an additional handling fee of $16.00 on packages that are 4 ft or greater in length. NOTE: Chops, Straight Cut and Join orders combined with any length order will be treated as length orders, and ONLY receive a 5% freight allowance.
LENGTH ORDERS
- Orders with invoice amounts greater than $100 will receive a 5% freight allowance, not to exceed the actual freight amount. Freight allowance does not include inside delivery charges.(i. e. when driver carries the freight into your facility). Because of the deeper discounts Close Out items will not receive freight allowance.
- We offer UPS GROUND for orders greater than $100 when cut below 4 ft in length.
- UPS charges an additional handling fee of $16.00 on packages that are 4 ft or greater in length.
WILL CALL
Studio requires a minimum of 3 hours on will call orders. If you plan to pick up merchandise at one of our 5 distribution centers, please let us know three hours before your arrival time to avoid waiting. Pick up of large or special orders should be scheduled at the time the order is placed. When making payments for pick up orders only Checks or Credit Cards will be accepted. Please ask for receipt/invoice at will call.
RETURN POLICIES
UPON RECEIPTS OF GOODS
- Inspect contents immediately. Notify Studio Moulding within 5 days of receipt with any errors or damages. Studio will replace the product and issue Call Tags to pick up and return the moulding to the issuing distribution center. Our liability is limited to the repair by us or replacement of any unsatisfactory goods.
- Replacement product will be invoiced and credit will be issued once the returned product has been received at the distribution center. The original invoice must be paid in full.
- All replacements and returns must be made within 30 days of receipt of merchandise. No returns will be accepted after 30 days.
- If any length moulding has defects DO NOT cut the moulding. Return the full stick for replacement.Studio is only responsible for crediting the defective goods. Any lengths that have been cut or altered cannot be returned for credit.
- Chops, Straight Cuts and Joined frames that have evidence that they have been joined or fitted will not be credited.
- Please inspect and verify all chops, straight cuts & join product received for flaws, accuracy of dimensions and correct item number. Call Studio if there are any problems and we will replace the product.
- We request that ALL returned merchandise be adequately packed so that they will not be further damaged on their return trip. NO returns will be accepted that have been improperly packaged.
- Studio Moulding must authorize ALL returns, please call Customer Service (1-800-262-4174) option # 2 and Studio will authorize a freight pick-up or Call Tag Request.
DAMAGED SHIPMENT BY CARRIER
If your shipment arrives and the packaging has obvious damage:
- Refuse delivery and notify Studio immediately. We will replace the products.
- Accept delivery but note on the Bill of Lading that the box is damaged. Keep box for inspection. Upon inspection if you find that some of the goods were damaged notify Studio and we will arrange for pick up and credit. We will require a copy of the delivery receipt in order for us to place a damaged goods claims from the freight carrier.
CANCELLATION OF ORDERS
- Length orders: Studio Moulding will charge 25% restocking fee on returned merchandise. Customer is responsible for any freight charges of returned products.
- Chops, straight cuts, joins orders are final.
- ALL purchase of special sale merchandise, close outs or discontinued are final.
